# References and process overview

<div class="pasteContent_RTE" id="bkmrk-in-the-scenario-unde" style=" padding: 0px; margin: 0px; text-align: left;"><span class="TextRun SCXW243087431 BCX0" data-contrast="none" lang="EN-US" style=" padding: 0px; margin: 0px; color: rgb(0, 0, 0); font-style: normal; font-weight: 400; text-align: left; text-indent: 0px; text-transform: none; white-space: pre-wrap; background-color: rgb(255, 255, 255); font-size: 10pt; line-height: 15px; font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;" xml:lang="EN-US"><span class="NormalTextRun SCXW243087431 BCX0" style=" padding: 0px; margin: 0px;">In the scenario under this Chapter, we refer to the following documentation</span><span class="NormalTextRun SCXW243087431 BCX0" style=" padding: 0px; margin: 0px;">:</span></span><span class="EOP SCXW243087431 BCX0" data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}" style=" padding: 0px; margin: 0px; color: rgb(0, 0, 0); font-style: normal; font-weight: 400; text-align: left; text-indent: 0px; text-transform: none; white-space: pre-wrap; background-color: rgb(255, 255, 255); font-size: 10pt; line-height: 15px; font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;"></span></div><div class="pasteContent_RTE" id="bkmrk-" style=" padding: 0px; margin: 0px; text-align: left;"><span class="EOP SCXW243087431 BCX0" data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}" style=" padding: 0px; margin: 0px; color: rgb(0, 0, 0); font-style: normal; font-weight: 400; text-align: left; text-indent: 0px; text-transform: none; white-space: pre-wrap; background-color: rgb(255, 255, 255); font-size: 10pt; line-height: 15px; font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;">  
</span></div><table aria-rowcount="6" border="1" class="Table Ltr TableWordWrap SCXW17442056 BCX0 e-rte-paste-table pasteContent_RTE" data-tablelook="1184" data-tablestyle="MsoNormalTable" dir="ltr" id="bkmrk-no.%C2%A0document-titel%C2%A0d" style="background: transparent; padding: 0px; margin: 0px; table-layout: fixed; width: 0px; position: relative; overflow: visible; color: rgb(0, 0, 0); font-family: "Segoe UI", "Segoe UI Web", Arial, Verdana, sans-serif; font-size: 12px; font-style: normal; font-weight: 400; text-align: start; text-transform: none; white-space: normal;"><tbody class="SCXW17442056 BCX0" style=" padding: 0px; margin: 0px;"><tr aria-rowindex="1" class="TableRow SCXW17442056 BCX0" role="row" style=" padding: 0px; margin: 0px; overflow: visible; height: 20px;"><td class="FirstRow FirstCol AdvancedProofingDarkMode ContextualSpellingDarkMode SpellingErrorWhite SimilarityReviewedLightMode SimilarityUnreviewedDarkMode AddInCritiqueWhite LowContrastShading SCXW17442056 BCX0" data-celllook="69905" role="rowheader" style=" padding: 0px; margin: 0px; overflow: visible; vertical-align: top; position: relative; background-color: rgb(112, 48, 160); border: 1px solid; width: 45px;"><div class="TableCellContent SCXW17442056 BCX0" style=" padding: 0px 7px; margin: 0px; overflow: visible;"><div class="OutlineElement Ltr SCXW17442056 BCX0" style=" padding: 0px; margin: 0px; clear: both; cursor: text; overflow: visible; position: relative; direction: ltr;"><span class="TextRun SCXW17442056 BCX0" data-contrast="none" lang="NL-NL" style=" padding: 0px; margin: 0px; color: rgb(255, 255, 255); font-size: 10pt; line-height: 15px; font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;" xml:lang="NL-NL"><span class="NormalTextRun SCXW17442056 BCX0" style=" padding: 0px; margin: 0px;">No.</span></span><span class="EOP SCXW17442056 BCX0" data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}" style=" padding: 0px; margin: 0px; font-size: 10pt; line-height: 15px; font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif; color: rgb(255, 255, 255);"> </span>

</div></div></td><td class="FirstRow AdvancedProofingDarkMode ContextualSpellingDarkMode SpellingErrorWhite SimilarityReviewedLightMode SimilarityUnreviewedDarkMode AddInCritiqueWhite LowContrastShading SCXW17442056 BCX0" data-celllook="69905" role="columnheader" style=" padding: 0px; margin: 0px; overflow: visible; vertical-align: top; position: relative; background-color: rgb(112, 48, 160); border: 1px solid; width: 276px;"><div class="TableCellContent SCXW17442056 BCX0" style=" padding: 0px 7px; margin: 0px; overflow: visible;"><div class="OutlineElement Ltr SCXW17442056 BCX0" style=" padding: 0px; margin: 0px; clear: both; cursor: text; overflow: visible; position: relative; direction: ltr;"><span class="TextRun SCXW17442056 BCX0" data-contrast="none" lang="NL-NL" style=" padding: 0px; margin: 0px; color: rgb(255, 255, 255); font-size: 10pt; line-height: 15px; font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;" xml:lang="NL-NL"><span class="NormalTextRun SCXW17442056 BCX0" style=" padding: 0px; margin: 0px;">Document titel</span></span><span class="EOP SCXW17442056 BCX0" data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}" style=" padding: 0px; margin: 0px; font-size: 10pt; line-height: 15px; font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif; color: rgb(255, 255, 255);"> </span>

</div></div></td><td class="FirstRow LastCol AdvancedProofingDarkMode ContextualSpellingDarkMode SpellingErrorWhite SimilarityReviewedLightMode SimilarityUnreviewedDarkMode AddInCritiqueWhite LowContrastShading SCXW17442056 BCX0" data-celllook="69905" role="columnheader" style=" padding: 0px; margin: 0px; overflow: visible; vertical-align: top; position: relative; background-color: rgb(112, 48, 160); border: 1px solid; width: 264px;"><div class="TableCellContent SCXW17442056 BCX0" style=" padding: 0px 7px; margin: 0px; overflow: visible;"><div class="OutlineElement Ltr SCXW17442056 BCX0" style=" padding: 0px; margin: 0px; clear: both; cursor: text; overflow: visible; position: relative; direction: ltr;"><span class="TextRun SCXW17442056 BCX0" data-contrast="none" lang="NL-NL" style=" padding: 0px; margin: 0px; color: rgb(255, 255, 255); font-size: 10pt; line-height: 15px; font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;" xml:lang="NL-NL"><span class="NormalTextRun SCXW17442056 BCX0" style=" padding: 0px; margin: 0px;">Document nummer</span></span><span class="EOP SCXW17442056 BCX0" data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}" style=" padding: 0px; margin: 0px; font-size: 10pt; line-height: 15px; font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif; color: rgb(255, 255, 255);"> </span>

</div></div></td></tr><tr aria-rowindex="2" class="TableRow SCXW17442056 BCX0" role="row" style=" padding: 0px; margin: 0px; overflow: visible; height: 20px;"><td class="FirstCol AdvancedProofingLightMode ContextualSpellingLightMode SpellingErrorLightMode SimilarityReviewedBlack SimilarityUnreviewedLightMode AddInCritiqueRedLightMode AddInCritiqueGreenLightMode AddInCritiqueBlueLightMode AddInCritiqueLavenderLightMode AddInCritiqueBerryLightMode HighContrastShading SCXW17442056 BCX0" data-celllook="69905" role="rowheader" style=" padding: 0px; margin: 0px; overflow: visible; vertical-align: top; position: relative; background-color: rgb(217, 217, 217); border: 1px solid; width: 45px;"><div class="TableCellContent SCXW17442056 BCX0" style=" padding: 0px 7px; margin: 0px; overflow: visible;"><div class="OutlineElement Ltr SCXW17442056 BCX0" style=" padding: 0px; margin: 0px; clear: both; cursor: text; overflow: visible; position: relative; direction: ltr;"><span class="TextRun SCXW17442056 BCX0" data-contrast="none" lang="NL-NL" style=" padding: 0px; margin: 0px; color: rgb(0, 0, 0); font-size: 10pt; line-height: 15px; font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;" xml:lang="NL-NL"><span class="NormalTextRun SCXW17442056 BCX0" style=" padding: 0px; margin: 0px;">1</span></span><span class="EOP SCXW17442056 BCX0" data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}" style=" padding: 0px; margin: 0px; font-size: 10pt; line-height: 15px; font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif; color: rgb(0, 0, 0);"> </span>

</div></div></td><td class="AdvancedProofingLightMode ContextualSpellingLightMode SpellingErrorLightMode SimilarityReviewedBlack SimilarityUnreviewedLightMode AddInCritiqueRedLightMode AddInCritiqueGreenLightMode AddInCritiqueBlueLightMode AddInCritiqueLavenderLightMode AddInCritiqueBerryLightMode HighContrastShading SCXW17442056 BCX0" data-celllook="69905" style=" padding: 0px; margin: 0px; overflow: visible; vertical-align: top; position: relative; background-color: rgb(217, 217, 217); border: 1px solid; width: 276px;"><div class="TableCellContent SCXW17442056 BCX0" style=" padding: 0px 7px; margin: 0px; overflow: visible;"><div class="OutlineElement Ltr SCXW17442056 BCX0" style=" padding: 0px; margin: 0px; clear: both; cursor: text; overflow: visible; position: relative; direction: ltr;"><span class="TextRun SCXW17442056 BCX0" data-contrast="none" lang="NL-NL" style=" padding: 0px; margin: 0px; color: rgb(0, 0, 0); font-size: 10pt; line-height: 15px; font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;" xml:lang="NL-NL"><span class="NormalTextRun SpellingErrorV2Themed SCXW17442056 BCX0" style=" padding: 0px; margin: 0px; border-bottom: 1px solid transparent;">Inbound</span><span class="NormalTextRun SCXW17442056 BCX0" style=" padding: 0px; margin: 0px;"> Procedure</span></span><span class="EOP SCXW17442056 BCX0" data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}" style=" padding: 0px; margin: 0px; font-size: 10pt; line-height: 15px; font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif; color: rgb(0, 0, 0);"> </span>

</div></div></td><td class="LastCol AdvancedProofingLightMode ContextualSpellingLightMode SpellingErrorLightMode SimilarityReviewedBlack SimilarityUnreviewedLightMode AddInCritiqueRedLightMode AddInCritiqueGreenLightMode AddInCritiqueBlueLightMode AddInCritiqueLavenderLightMode AddInCritiqueBerryLightMode HighContrastShading SCXW17442056 BCX0" data-celllook="69905" style=" padding: 0px; margin: 0px; overflow: visible; vertical-align: top; position: relative; background-color: rgb(217, 217, 217); border: 1px solid; width: 264px;"><div class="TableCellContent SCXW17442056 BCX0" style=" padding: 0px 7px; margin: 0px; overflow: visible;"><div class="OutlineElement Ltr SCXW17442056 BCX0" style=" padding: 0px; margin: 0px; clear: both; cursor: text; overflow: visible; position: relative; direction: ltr;"><span class="EOP SCXW17442056 BCX0" data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}" style=" padding: 0px; margin: 0px; font-size: 10pt; line-height: 15px; font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif; color: rgb(0, 0, 0);"> </span>

</div></div></td></tr><tr aria-rowindex="3" class="TableRow SCXW17442056 BCX0" role="row" style=" padding: 0px; margin: 0px; overflow: visible; height: 20px;"><td class="FirstCol AdvancedProofingLightMode ContextualSpellingLightMode SpellingErrorLightMode SimilarityReviewedBlack SimilarityUnreviewedLightMode AddInCritiqueRedLightMode AddInCritiqueGreenLightMode AddInCritiqueBlueLightMode AddInCritiqueLavenderLightMode AddInCritiqueBerryLightMode HighContrastShading SCXW17442056 BCX0" data-celllook="69905" role="rowheader" style=" padding: 0px; margin: 0px; overflow: visible; vertical-align: top; position: relative; background-color: rgb(217, 217, 217); border: 1px solid; width: 45px;"><div class="TableCellContent SCXW17442056 BCX0" style=" padding: 0px 7px; margin: 0px; overflow: visible;"><div class="OutlineElement Ltr SCXW17442056 BCX0" style=" padding: 0px; margin: 0px; clear: both; cursor: text; overflow: visible; position: relative; direction: ltr;"><span class="TextRun SCXW17442056 BCX0" data-contrast="none" lang="NL-NL" style=" padding: 0px; margin: 0px; color: rgb(0, 0, 0); font-size: 10pt; line-height: 15px; font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;" xml:lang="NL-NL"><span class="NormalTextRun SCXW17442056 BCX0" style=" padding: 0px; margin: 0px;">2</span></span><span class="EOP SCXW17442056 BCX0" data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}" style=" padding: 0px; margin: 0px; font-size: 10pt; line-height: 15px; font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif; color: rgb(0, 0, 0);"> </span>

</div></div></td><td class="AdvancedProofingLightMode ContextualSpellingLightMode SpellingErrorLightMode SimilarityReviewedBlack SimilarityUnreviewedLightMode AddInCritiqueRedLightMode AddInCritiqueGreenLightMode AddInCritiqueBlueLightMode AddInCritiqueLavenderLightMode AddInCritiqueBerryLightMode HighContrastShading SCXW17442056 BCX0" data-celllook="69905" style=" padding: 0px; margin: 0px; overflow: visible; vertical-align: top; position: relative; background-color: rgb(217, 217, 217); border: 1px solid; width: 276px;"><div class="TableCellContent SCXW17442056 BCX0" style=" padding: 0px 7px; margin: 0px; overflow: visible;"><div class="OutlineElement Ltr SCXW17442056 BCX0" style=" padding: 0px; margin: 0px; clear: both; cursor: text; overflow: visible; position: relative; direction: ltr;"><span class="TextRun SCXW17442056 BCX0" data-contrast="none" lang="NL-NL" style=" padding: 0px; margin: 0px; color: rgb(0, 0, 0); font-size: 10pt; line-height: 15px; font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;" xml:lang="NL-NL"><span class="NormalTextRun SCXW17442056 BCX0" style=" padding: 0px; margin: 0px;">Ris</span><span class="NormalTextRun SCXW17442056 BCX0" style=" padding: 0px; margin: 0px;">k</span><span class="NormalTextRun SCXW17442056 BCX0" style=" padding: 0px; margin: 0px;">matrix</span></span><span class="EOP SCXW17442056 BCX0" data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}" style=" padding: 0px; margin: 0px; font-size: 10pt; line-height: 15px; font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif; color: rgb(0, 0, 0);"> </span>

</div></div></td><td class="LastCol AdvancedProofingLightMode ContextualSpellingLightMode SpellingErrorLightMode SimilarityReviewedBlack SimilarityUnreviewedLightMode AddInCritiqueRedLightMode AddInCritiqueGreenLightMode AddInCritiqueBlueLightMode AddInCritiqueLavenderLightMode AddInCritiqueBerryLightMode HighContrastShading SCXW17442056 BCX0" data-celllook="69905" style=" padding: 0px; margin: 0px; overflow: visible; vertical-align: top; position: relative; background-color: rgb(217, 217, 217); border: 1px solid; width: 264px;"><div class="TableCellContent SCXW17442056 BCX0" style=" padding: 0px 7px; margin: 0px; overflow: visible;"><div class="OutlineElement Ltr SCXW17442056 BCX0" style=" padding: 0px; margin: 0px; clear: both; cursor: text; overflow: visible; position: relative; direction: ltr;"><span class="TextRun SCXW17442056 BCX0" data-contrast="none" lang="NL-NL" style=" padding: 0px; margin: 0px; color: rgb(0, 0, 0); font-size: 10pt; line-height: 15px; font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;" xml:lang="NL-NL"><span class="NormalTextRun SCXW17442056 BCX0" style=" padding: 0px; margin: 0px;">Risicomatrix 1.</span><span class="NormalTextRun SCXW17442056 BCX0" style=" padding: 0px; margin: 0px;">0</span></span><span class="EOP SCXW17442056 BCX0" data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}" style=" padding: 0px; margin: 0px; font-size: 10pt; line-height: 15px; font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif; color: rgb(0, 0, 0);"> </span>

</div></div></td></tr><tr aria-rowindex="4" class="TableRow SCXW17442056 BCX0" role="row" style=" padding: 0px; margin: 0px; overflow: visible; height: 20px;"><td class="FirstCol AdvancedProofingLightMode ContextualSpellingLightMode SpellingErrorLightMode SimilarityReviewedBlack SimilarityUnreviewedLightMode AddInCritiqueRedLightMode AddInCritiqueGreenLightMode AddInCritiqueBlueLightMode AddInCritiqueLavenderLightMode AddInCritiqueBerryLightMode HighContrastShading SCXW17442056 BCX0" data-celllook="69905" role="rowheader" style=" padding: 0px; margin: 0px; overflow: visible; vertical-align: top; position: relative; background-color: rgb(217, 217, 217); border: 1px solid; width: 45px;"><div class="TableCellContent SCXW17442056 BCX0" style=" padding: 0px 7px; margin: 0px; overflow: visible;"><div class="OutlineElement Ltr SCXW17442056 BCX0" style=" padding: 0px; margin: 0px; clear: both; cursor: text; overflow: visible; position: relative; direction: ltr;"><span class="TextRun SCXW17442056 BCX0" data-contrast="none" lang="NL-NL" style=" padding: 0px; margin: 0px; color: rgb(0, 0, 0); font-size: 10pt; line-height: 15px; font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;" xml:lang="NL-NL"><span class="NormalTextRun SCXW17442056 BCX0" style=" padding: 0px; margin: 0px;">3</span></span><span class="EOP SCXW17442056 BCX0" data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}" style=" padding: 0px; margin: 0px; font-size: 10pt; line-height: 15px; font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif; color: rgb(0, 0, 0);"> </span>

</div></div></td><td class="AdvancedProofingLightMode ContextualSpellingLightMode SpellingErrorLightMode SimilarityReviewedBlack SimilarityUnreviewedLightMode AddInCritiqueRedLightMode AddInCritiqueGreenLightMode AddInCritiqueBlueLightMode AddInCritiqueLavenderLightMode AddInCritiqueBerryLightMode HighContrastShading SCXW17442056 BCX0" data-celllook="69905" style=" padding: 0px; margin: 0px; overflow: visible; vertical-align: top; position: relative; background-color: rgb(217, 217, 217); border: 1px solid; width: 276px;"><div class="TableCellContent SCXW17442056 BCX0" style=" padding: 0px 7px; margin: 0px; overflow: visible;"><div class="OutlineElement Ltr SCXW17442056 BCX0" style=" padding: 0px; margin: 0px; clear: both; cursor: text; overflow: visible; position: relative; direction: ltr;"><span class="TextRun SCXW17442056 BCX0" data-contrast="none" lang="NL-NL" style=" padding: 0px; margin: 0px; color: rgb(0, 0, 0); font-size: 10pt; line-height: 15px; font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;" xml:lang="NL-NL"><span class="NormalTextRun SpellingErrorV2Themed SCXW17442056 BCX0" style=" padding: 0px; margin: 0px; border-bottom: 1px solid transparent;">Inbound</span><span class="NormalTextRun SCXW17442056 BCX0" style=" padding: 0px; margin: 0px;"> </span><span class="NormalTextRun SpellingErrorV2Themed SCXW17442056 BCX0" style=" padding: 0px; margin: 0px; border-bottom: 1px solid transparent;">Nominati</span><span class="NormalTextRun SpellingErrorV2Themed SCXW17442056 BCX0" style=" padding: 0px; margin: 0px; border-bottom: 1px solid transparent;">on</span><span class="NormalTextRun SCXW17442056 BCX0" style=" padding: 0px; margin: 0px;"> flowchart</span></span><span class="EOP SCXW17442056 BCX0" data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}" style=" padding: 0px; margin: 0px; font-size: 10pt; line-height: 15px; font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif; color: rgb(0, 0, 0);"> </span>

</div></div></td><td class="LastCol AdvancedProofingLightMode ContextualSpellingLightMode SpellingErrorLightMode SimilarityReviewedBlack SimilarityUnreviewedLightMode AddInCritiqueRedLightMode AddInCritiqueGreenLightMode AddInCritiqueBlueLightMode AddInCritiqueLavenderLightMode AddInCritiqueBerryLightMode HighContrastShading SCXW17442056 BCX0" data-celllook="69905" style=" padding: 0px; margin: 0px; overflow: visible; vertical-align: top; position: relative; background-color: rgb(217, 217, 217); border: 1px solid; width: 264px;"><div class="TableCellContent SCXW17442056 BCX0" style=" padding: 0px 7px; margin: 0px; overflow: visible;"><div class="OutlineElement Ltr SCXW17442056 BCX0" style=" padding: 0px; margin: 0px; clear: both; cursor: text; overflow: visible; position: relative; direction: ltr;"><span class="EOP SCXW17442056 BCX0" data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}" style=" padding: 0px; margin: 0px; font-size: 10pt; line-height: 15px; font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif; color: rgb(0, 0, 0);"></span>

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