Abbreviations
| AEO | Authorized Economic Operator. |
| AO/IC | Document describing the Administrative Organization and Measures of Internal Control. |
| BzCtrl. | A cloud-based compliance tool to perform business controls in a structured and efficient manner. |
| CMS | Compliance Management System. |
| CS | Customer Services. |
| CSC | Customer Services and Customs. |
| FETSA | Federation of European Tank Storage Associations. |
| GT&C’s | General Terms and Conditions. |
| HQ | Headquarters. |
| OPS | Operations. |
| QOL | Quality Online. |
| TMS | Terminal Management System. |
| CGT | Customs and Global Trade. |