Service Level Agreements
Various Service Level Agreements per custom feature

Taric Service – Service Level Agreement (SLA)
Scope of the Taric Service   The Taric Service is an
optional feature within the BzCtrl. platform that provides Customers with
access to tariff measures based on Taric (commodity) codes selected by the
Customer.   The Service retrieves
tariff-related data made available by the Dutch Customs authorities via an
external API and makes such data available:   within the BzCtrl.
application environment; and/or to the Customer’s systems
via agreed integrations or interfaces.   2. Nature of the Data and
Disclaimer   2.1 Third-Party Data
Source   The Taric Service is
fully dependent on data provided by the Dutch Customs authorities. Sway-it does
not create, modify, interpret, validate, or enrich this data.   2.2 No Warranty   All data is provided on
an “as-is” basis. Sway-it makes no representations or warranties regarding:   Accuracy Completeness Correctness Timeliness   of the tariff data.   2.3 Legal Precedence   Applicable laws,
regulations, and official publications remain leading at all times. The
Customer is solely responsible for verifying tariff information against
official sources before use in operational or compliance processes.   2.4 Limitation of
Responsibility   Sway-it shall not be
liable for any damages resulting from:   reliance on Taric Service
data incorrect, incomplete, or
outdated tariff measures missing data   3. Customer
Responsibilities   3.1 Selection of Taric
Codes   The Customer is solely
responsible for:   selecting and maintaining
relevant Taric codes ensuring such codes
remain correct and up to date   3.2 Scope Limitation of
the Service   The Taric Service:   only retrieves tariff
measures for Taric codes explicitly provided by the Customer does not identify,
suggest, or update Taric codes does not notify Customers
of obsolete, inactive, or newly introduced codes   3.3 Validation Obligation   The Customer remains
fully responsible for:   validating tariff
measures determining applicability ensuring regulatory
compliance   3.4 Backup Responsibility   The Customer shall ensure
appropriate backup or fallback mechanisms are in place using the most recent
successful data retrieval. In the event of a failed data run, the Customer is
responsible for maintaining continuity of operations.   4. Data Update Frequency   4.1 Scheduled Updates   Tariff data is retrieved
once per day through a scheduled nightly batch process.   4.2 No Real-Time
Processing   The Service is
intentionally not designed as a real-time data feed. This approach is
implemented to:   support stable
operational processes avoid disruptions caused
by continuous or real-time changes   4.3 Implications   The Customer acknowledges
that:   tariff data may change
during the day updates will only be
reflected after the next scheduled nightly run     5. Availability and
Monitoring   5.1 Monitoring   Sway-it will use
reasonable efforts to monitor the successful execution of the nightly data
retrieval process.   5.2 External Dependencies   The Taric Service depends
on external systems, including but not limited to:   Dutch Customs data
services third-party
infrastructure network connectivity   Sway-it does not
guarantee uninterrupted availability of these external dependencies.   6. Incident Management
and Support   6.1 Response Times   Target response time:
within 2 hours during business hours Maximum response time:
within 48 hours   6.2 Scope of Support   Support includes:   investigation of failed
data runs restoration of technical
functionality within the Service issue resolution within
the BzCtrl. environment   Support explicitly
excludes:   validation or correction
of tariff data legal, customs, or
regulatory advice   7. Acceptance Environment   7.1 Purpose   The Taric Service
includes access to an Acceptance (testing) environment for testing and
validation purposes.   7.2 Shared Environment   The Acceptance
environment is used for multiple purposes, including development, testing, and
deployments.   7.3 Availability   Sway-it does not
guarantee continuous availability of the Acceptance environment. Temporary
unavailability may occur due to:   deployments maintenance other operational
activities   8. Service Limitations   The Taric Service:   does not provide
real-time tariff updates does not validate legal
or regulatory compliance does not maintain or
manage Taric code sets does not replace official
customs systems or legal sources   9. Changes to this SLA   Sway-it reserves the
right to modify this SLA in accordance with the applicable Terms of Service.
Continued use of the Taric Service constitutes acceptance of any updated
version.